A selection of extracts from genuine letters from satisfied customers:

“The Crown accepted a not guilty plea from the client this morning. Many thanks for your excellent report and look forward to working with you again soon.”
“Many thanks for your excellent and helpful report on ….”
“Thank you for the excellent work you did with the tape recording and for your quick response to our instructions.”
“Thank you for the hard copies of your report dated … It certainly made interesting reading and your conclusion was most favourable despite the limitation imposed by the CCTV footage provided to you.”
“The CCTV was invaluable. (Counsel) QC has asked me to pass her thanks on to you.”
“Thank you very much for the work you did on my case of … When I served the enhanced CCTV on the CPS they discontinued the case so I now have a very happy client!”
“… thank you very much … very professional work as ever.”
“I am pleased to inform you that the Crown having now viewed the enhanced CCTV footage prepared by you and have agreed with us that there is no evidence to show that either of our clients committed an offence. The matter has been before the Court, the Crown offered no evidence against the clients and the case has been formally dismissed.
“… we have today been informed by the Crown Prosecution Service that they do not intend to pursue contesting the Appeal and you shall therefore no longer be required to attend Court. In the meantime may we thank you for your full co-operation and assistance in this matter, without which we do not feel that the interests of justice would have been served.”
“…. and we were extremely pleased with the work carried out and promptness of same.”
“Thank you for your excellent report in relation to our client ….”
“We would like to take this opportunity to thank you for your prompt and professional help in this matter.”
“Fantastic service. Client’s instructions received at very late stage and report needed to be prepared within limited timescale – report provided in time and very comprehensive service overall.”
“I have already recommended BFS to another firm as I found them to be one of the best expert witness firms I have worked with.”
“I write to thank you for your valuable assistance at very short notice in this matter. I also thank you for your very detailed report which was of great assistance. I am pleased to be able to report that my client was acquitted at the recent trial.”
“The CPS offered no evidence in the light of your report! One very pleased client!”
BFS Forensic Science Services - Facial Mapping
“I would like to thank you very much for all your assistance, which has been extremely helpful.”
“I write to advise you that, following receipt of your excellent report, the Crown offered Mr. … the opportunity of pleading guilty to an alternative charge of … he accepted the Crown’s offer and no evidence was offered in respect of the allegation of ….”
“Mr. … has been found Not Guilty, the Prosecution offering no further evidence and Mr. … has pleaded Guilty to a lesser offence …. (Counsel) QC did mention to me today that both these outcomes were made possible by your report which refuted the wilder claims of the Prosecution.”
“Once again both (Counsel) and I look forward to working with you again.”
“I have been impressed by the service that I have received from your organisation and will not hesitate to use you in the future should I require assistance with Facial Mapping.”
“We take the opportunity of thanking you once again for your prompt and efficient service in this matter.”
May I take this opportunity of thanking you for your assistance in this matter which assisted us in showing the Crown that they had made a mistake.”
“Thank you once again for your assistance in the above case. …. We are pleased to report that Mr. …. was acquitted of the charges. The case attracted considerable media attention and we have been approached by a number of criminal practitioners asking for your details with a view to instructing you in other cases. …. If the occasion arises in the future we shall have no hesitation in instructing you.”
“Further to your recent report, I can confirm that I liaised with the Crown Prosecution Service on …. and they finally took the view in light of your report that there was not enough evidence to provide a realistic prospect of conviction.
“I would like to thank you for all the effort you put into getting this report ready on time. Normally things run very smoothly but this case had to be different. …. and yet you still completed the report and got a copy to us the afternoon before the trial. If the firm ever needs another report on video evidence then I will be recommending you. Once again, thank you for completing the report in record time despite the difficulties.”
“I would like to take this opportunity of thanking you for your assistance in preparing a most comprehensive report on …. behalf. You might be interested to note that when we attended …. Crown Court for the trial of this case, the CPS offered no evidence ….”
“Just a brief note to let you know that at the conclusion of his trial, my client …. was acquitted of all charged against him. Your report proved invaluable as it helped us have the videotape evidence excluded.”